Privacy Policy

In order to accept and fill orders, you entrust us with your personal data. This privacy policy is designed to help you understand what data we collect, why we do it, and how we use it. This is very important, so we hope you take the time to read this document carefully.



Customer is any natural person who places an order or application for consultation on the website or uses, has used or has expressed a wish to use any services provided by

Personal data is any information directly or indirectly related to the Customer by which it is possible to identify the Customer.

Processing means any activity or set of activities performed with the Customer's personal data or personal data sets, with or without automated means, such as collecting, registering, organizing, structuring, storing, viewing, using, reconciling, deleting or destroying any personal data; the activity performed on the data (including data collection, copying, recording, storage, making requests, transfer, etc.).

The controller of personal data is SIA RUAR, registration number: 40203324650, legal address: Rīga, Zeltiņu iela 54 - 4, LV-1035, hereinafter - Data controller.


Collection of personal data

The acquisition of customers' personal data can take place as follows:

  • By placing orders on the website and providing information about yourself, so that the Data Controller is able to fulfill the terms of the concluded agreement and to further contact you (your name, surname, telephone number, e-mail address). Personal data can be obtained on our website or in another place where a purchase agreement can be concluded.
  • Submitting applications, requests, complaints and correspondence to the Data Controller. The amount of data is determined by the customer. The data is obtained when you submit it to the Data Controller.
  • By correspondence or by calling the customer to clarify the information required to complete the order. The data is obtained during a correspondence or call with the customer.


Acquisition of other data

The data controller also collects anonymous data, ie data that is not relevant to a particular person (gender, age, dominant language, location) and does not allow you to be identified directly or indirectly. We may also collect general information about customer activity on our website. This information is collected and used so that we can obtain information about which content and sections attract the most interest and prepare the content of the site that is interesting to our customers accordingly. You can find out more about collecting anonymous messages by reading our Cookie Disclaimer.


Use of obtained customer personal data

The personal data obtained by the Data Controller are used to fulfill the obligations arising from the agreements concluded with the customers, to fulfill a legal obligation, in the legitimate interests of the Data Controller, to establish, exercise and defend the right of claim, etc.


Transfer of personal data to third parties

The data controller undertakes not to disclose the customer's personal data to the organization or any other person if it does not ensure an adequate level of protection of personal data, except in the following cases:

  • the customer has agreed to the transfer of his personal data to third parties;
  • the transfer of personal data is necessary in order to enter into an agreement with the customer or to fulfill an agreement already entered into with the customer;
  • the transfer of personal data is permitted in accordance with the requirements of the applicable regulatory enactments.
  • The Data Controller may transfer your personal data to third parties who provide services to the Data Controller and who ensure an adequate level of protection of personal data, such as accounting service providers.


Volume and territory of personal data processing

Personal data are processed in the European Union / European Economic Area (EU / EEA) to the extent necessary for the performance of contracts and the legitimate interests of the Data Controller.


Storage period

Personal data will only be processed for as long as necessary. The storage period can be:

  • based on an agreement with the Customer;
  • The legitimate interests of the data controller or the applicable laws and regulations.

Personal data that is not required for invoicing and accounting will be deleted within 5 days after the service is provided. Information on the agreements concluded between the Manager and the Client is stored for 10 years after the fulfillment of the contractual obligations. Accounting records and documents of the accounting organization are kept for 10 years. Other information or data is stored in accordance with the data controller's legitimate interests or applicable laws and regulations (for example, laws on record keeping, etc.).


The rights of the customer as a data subject

The Customer has the following rights with regard to the processing of his / her data, which in accordance with the applicable regulatory enactments are classified as Personal Data:

  • Request the correction of your Personal Data if it is inappropriate, incomplete or incorrect.
  • Opposes the processing of your Personal Data if the use of Personal Data is based on a legitimate interest, including profiling for direct marketing purposes.
  • Request the deletion of your Personal Data, for example, if the Personal Data is processed based on the Customer's consent and if the Customer has withdrawn his consent. This right does not apply if the Personal Data whose deletion is requested is also processed on the basis of another legal basis, such as a contract or obligations arising from the relevant laws and regulations.
  • Restrict the processing of your Personal Data in accordance with applicable laws and regulations, for example, while the Data Controller is assessing whether the Customer has the right to delete the Customer's data.
  • Receive information on whether the Data Controller processes the Customer's Personal Data and, if so, also accesses them.
  • Receive your Personal Data provided by the Customer and processed on the basis of consent and / or performance of the contract in writing or in one of the most commonly used electronic formats and, if possible, transfer such data to another service provider (data portability). Except when the Customer's personal data has been deleted at the end of its storage period.
  • Withdraw your consent to the processing of your Personal Data. Withdrawal of consent does not affect the lawfulness of processing based on consent prior to withdrawal.
  • Prohibit the processing of your data for fully automated decision-making, including profiling, if such decision-making has legal consequences or similarly significantly affects the Customer. This right does not apply if the decision is necessary to enter into or perform an agreement with the Customer, if the decision is permitted in accordance with applicable laws and regulations, or if the Customer has given his or her explicit consent.

By giving his Consent to the processing of personal data, the Customer confirms that the Controller is entitled to perform the above actions in accordance with the GDPR, as well as confirms that in accordance with the requirements of the GDPR he is informed and has information about:

  • personal data processing controller;
  • for the purposes of processing your personal data;
  • potential recipients of their personal data;
  • their right to access and rectify their personal data;
  • the legal basis for the processing of personal data;
  • their right to receive information free of charge regarding those natural and legal persons who have received information about the Customer from the Manager during the specified period;
  • the fact that the controller of personal data is prohibited from including in the information provided to the Customer about the recipients of personal data state institutions that are the promoters of criminal proceedings, subjects of operational activities, or other institutions about which the law prohibits disclosure of such information;
  • the date when the last time corrections were made to the Customer's personal data or the data has been deleted or blocked;
  • the source of the acquisition of personal data, unless the law prohibits the disclosure of such information;
  • their right to receive information about him or her collected in the personal data processing system, unless the law prohibits the provision of such information.

In case the Client requests the Manager to provide the above information, the Manager shall provide it as soon as possible, but not longer than within one month after receipt of the request. If necessary, the time limit for providing information may be extended to 2 months, taking into account the complexity and number of requests. The Manager shall inform the Customer of any such extension and the reasons for the delay within one month of receiving the request. If the Customer submits the request in electronic form, the information shall, if possible, be provided in electronic form, unless the Customer requests otherwise. The information shall be provided free of charge.

If the Customer's requests are manifestly unfounded or excessive, in particular due to their recurrence, the Manager may charge a reasonable fee, taking into account the administrative costs of providing the information or communication or performing the requested action, or refusing to comply with the request.

The Customer has the right to receive personal data relating to himself which he has provided to the Controller in a structured, widely used and machine-readable format and has the right to send such data to another Controller and the Data Controller does not obstruct it if:

  • processing is based on consent;
  • processing is performed by automated means.

In exercising its right to data portability, the data subject shall have the right to transfer personal data directly from one controller to another, where technically possible. That right shall not extend to processing necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.

The client has the right to contact the Controller's data protection specialist in matters of personal data protection by writing a letter to the e-mail address: Submit complaints about the use of Personal Data to the relevant state institution, if the Client believes that the processing of Personal Data violates its rights and interests in accordance with the applicable laws and regulations.

The Client is obliged to inform the Manager as soon as possible about any changes in his personal data.


Protection of customer personal data

The data controller shall take all possible security measures (including administrative, technical and physical) to protect the personal data of customers. Only authorized persons have access to the data processing and modification functions.


Access to customers' personal data

Customers have the right to receive the following information upon reasoned written request:

  • what information about the customer has been obtained, the source of data acquisition when the information included in the data has been changed (if the regulatory enactments allow it);
  • for what purposes the processing of personal data is performed, information regarding the recipients of personal data;
  • information on whether the data have been processed automatically.


Data security

All personal data of customers that have become known to the Data Controller during the provision of services or in any other way shall be considered confidential information.

To protect the client's interests, we provide:

  • fair and lawful processing of personal data;
  • processing of personal data only in accordance with the said purpose and to the extent necessary;
  • the type of storage of personal data, which ensures the possibility to identify the customer at any relevant time, which does not exceed the period provided for the originally specified purpose of data processing;
  • accurate processing of personal data and their timely updating and correction if personal data is incomplete or inaccurate;
  • deletion of personal data if requested by the person to whom the specific personal data applies and if the deletion of data does not interfere with the performance of the contract entered into with the customer.

The Customer has the right to reasonably request that his / her personal data be supplemented, corrected, as well as that the processing of personal data be terminated or deleted if it is outdated, incomplete, false, unlawfully processed or no longer meets the original purpose of data processing.


Rules and amendments to the personal data processing policy

We assume that you have read and agree to the principles and terms of our Privacy Policy before using our website. We reserve the right to make changes to the main terms and conditions of the Personal Data Processing Policy in accordance with applicable laws and regulations by notifying customers of such changes on or in any other way no later than one month before the changes take effect.

Par visiem ar Personas datu apstrādes politikas vai ar datu apstrādi saistītajiem jautājumiem vai, ja vēlaties pilnībā dzēst savus Datu pārzinim nodotos personas datus, lūdzam sazināties ar mums, izmantojot elektroniskā pasta adresi:


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